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Contact us via Email
Got a question or feedback?
Send us an email and we'll get right back to you with an answer - as soon as we can.
Contact us by phone
+603-8230 2222
Operating hours: 8:00 am - 12:00 am (normal hours)
+603-2301 6979
Operating hours: after working hours
Schedule a Call
Too busy to call us? Fit us into your schedule.
Just set a time and we will reach you at your convenience.
Meet us at your nearest branch
9:15 am - 4:15 pm (Monday to Thursday)
9:15 am - 4:00 pm (Friday)
1:00 pm - 2:00 pm (Friday) (Closed for AFFIN ISLAMIC branches)
9:15 am - 4:15 pm (Sunday to Wednesday)
9:15 am - 4:00 pm (Thursday)
9:00 am - 4:00 pm (Monday to Friday)
Your Voice Counts!
Click here for more information
Chat with Affina
Professional, warm and friendly
Affina is AFFIN BANK’s Digital Assistant, who will answer all your general enquiries about the Bank’s products and services, 24/7.
A Humanised Chatbot
Yes, Affina is a Chatbot but she is neither the typical cold nor robotic type.
Instead, she is trained to provide fast and real-time responses, in a polite and knowledgeable manner, and sometimes with a sense of humour – if you’re able to trigger it.
And the best part of Affina is her passion of helping people, at all times, with no complaints.
Learning and Growing
Nevertheless, Affina is still learning and may not be able to answer your every single query.
Fret not! Our live chat agents will still be on standby to answer more complex questions.
Let’s Chat!
Meet us at your nearest branch
9:15 am - 4:15 pm (Monday to Thursday)
9:15 am - 4:00 pm (Friday)
1:00 pm - 2:00 pm (Friday) (Closed for AFFIN ISLAMIC branches)
9:15 am - 4:15 pm (Sunday to Wednesday)
9:15 am - 4:00 pm (Thursday)
9:00 am - 4:00 pm (Monday to Friday)
Service Request
- PICL/TICL (Online link)
- Balance Transfer / Cash on Call / Fixed Payment Plan (Online link)
- Auto Finance Service Request Forms (PDF)
- Mortgage Request & Authorization Form (PDF)
Important Contact Number
Need Assistance? We’re Here to Help!
Choose the most convenient way to reach us for your specific inquiry:
1) General Inquiries & Contact Centre: Call us at 03-8230 2222, available daily from 8 am to midnight, including public holidays.
2) Lost/Stolen Card: Report a lost or stolen card immediately at 03-8230 2222 and 03-2301 6979 (after Contact Centre operating hours)
3) Fraud/Scam: Report suspected fraud or scams at 03-8230 2222 (Press 1)
Welcome message
Language selection
Affin Secure authentication migration to Mobile Banking App
For Personal account, Press 1
Next, Press 1 to report suspicious transaction and lost card
4) Collection Related Matters: For assistance, contact us during regular business hours at 03-82302828* and 03-82302929*
5) HR Recruitment: Submit your resume for career opportunities by emailing [email protected]
Whistleblowing
1) Strong Commitment to Integrity and Accountability
- At AFFIN Bank, we are dedicated to upholding the highest standards of ethical conduct and transparency. We believe a culture of openness and integrity is essential for good governance.
2) Empowering You to Speak Up: Our Whistleblowing Policy
- We have established a Whistleblowing Policy to ensure a strong foundation for accountability. This policy empowers employees and the public to report any suspected wrongdoing or unethical behaviour.
3) Working Together for a Safe and Ethical Environment
- Your voice matters. By reporting potential misconduct, you can help us maintain a trustworthy and ethical environment for everyone.
- We encourage you to read our Whistleblowing Policy **Read our Whistleblowing Policy: whistleblowing_policy_link.html **
Maklumat Hubungan Penting
Perlukan Bantuan? Kami Sedia Membantu!
Pilih cara yang paling mudah untuk menghubungi kami mengikut jenis pertanyaan anda:
Pertanyaan Umum & Pusat Panggilan:
Hubungi kami melalui talian 03-8230 2222, setiap hari dari jam 8 pagi hingga tengah malam, termasuk cuti umum.
Kehilangan/Kecurian Kad:
Laporkan kad yang hilang atau dicuri dengan segera di talian 03-8230 2222 atau 03-2301 6979 (selepas waktu operasi Pusat Panggilan)
Penipuan/Scam:
Laporkan ke 03-8230 2222 (Tekan 1), sekiranya anda mengesyaki terdapat sebarang penipuan/scam.
Urusan Berkaitan Kutipan:
Untuk bantuan, hubungi kami pada waktu pejabat biasa melalui talian 03-8230 2828 dan 03-8230 2929
Rekrutmen Sumber Manusia:
Hantar resume anda untuk peluang kerjaya bersama kami, dengan menghantar e-mel ke [email protected]
Aturkan Panggilan Semula
Terlalu sibuk untuk menghubungi kami? Biar kami bantu.
Aturkan panggilan semula agar kami boleh menghubungi anda mengikut keselesaan anda.
Jumpa kami di cawangan berdekatan
Semenanjung Malaysia
9:15 pagi - 4:30 petang (Isnin hingga Khamis)
9:15 pagi - 4:15 petang (Jumaat)
1:00 petang - 2:00 petang (Jumaat) (Tutup untuk cawangan AFFIN ISLAMIC)
Kelantan & Terengganu
9:15 pagi - 4:30 petang (Ahad hingga Rabu)
9:15 am - 4:15 petang (Khamis)
Sabah & Sarawak
9:15 pagi - 4:30 petang (Isnin hingga Khamis)
9:15 pagi - 4:15 petang (Jumaat)
Suarakan Pendapat Anda!
Berbual dengan Affina
Profesional dan mesra
Affina adalah pembantu digital AFFIN BANK yang tersedia 24/7 untuk menjawab semua pertanyaan am anda mengenai produk dan perkhidmatan bank.
Affina bukan Chatbot yang dingin ataupun robotik
Sebaliknya dia telah dilatih untuk memberi respon cepat dan ‘real time’, secara sopan dan berpengetahuan. Ada masanya Affina juga pandai berlawak. Cubalah berbual dengannnya!
Yang paling penting, Affina komited untuk membantu anda pada bila-bila masa.
Affina masih belajar lagi dan mungkin tidak dapat menjawab setiap pertanyaan anda
Namun, anda tidak perlu risau kerana ejen Live Chat kami masih bersedia untuk menjawab soalan anda yang lebih kompleks.
Jom berbual dengan Affina!
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Copyright 2018 Affin Bank Berhad (25046-T).